Privacy Policy

End Voicemail ("we," "us," or "our") operates an AI voice agent platform that answers phone calls on behalf of service businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use our services or when callers interact with an AI agent we operate on your behalf.

By using End Voicemail, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect information in the following categories:

a) Business Client Information

• Business name, contact name, email address, and phone number
• Billing information processed through our payment provider
• Business details provided during onboarding (industry, services offered, hours of operation)
• Custom agent configuration preferences and scripts

b) Caller Information

• Phone number of incoming or outgoing callers (via caller ID)
• Information voluntarily provided during the call (name, email, service request details)
• Call recordings and transcripts generated during agent interactions
• Call metadata (date, time, duration, call outcome)

c) Website Visitor Information

• Email address if voluntarily submitted through a form
• Standard web analytics data (pages visited, browser type, referring URL)

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain your AI voice agent
• Capture and deliver lead information to you in real time via Telegram, SMS, or email notifications
• Log call data to your designated Google Sheet or CRM integration
• Analyze call transcripts to improve agent performance and accuracy
• Monitor service quality and troubleshoot technical issues
• Process billing and manage your account
• Communicate with you about service updates, onboarding, and support

We do not sell, rent, or trade caller information or business client data to third parties for marketing purposes.

3. Call Recording Disclosure

Calls handled by End Voicemail agents are recorded and transcribed. These recordings are used to deliver the service (capturing lead details, booking appointments) and to improve agent quality over time.

As our business client, you are responsible for ensuring compliance with applicable call recording consent laws in your jurisdiction. In one-party consent jurisdictions (including Alberta, Canada), a single party's consent is sufficient. In two-party or all-party consent jurisdictions, callers must be informed that the call may be recorded. We can configure your agent to include a recording disclosure at the beginning of each call upon request.

4. Data Storage and Security

We take reasonable technical and organizational measures to protect the data we process:

• All data is transmitted over encrypted connections (TLS/SSL)
• Call recordings and transcripts are stored on secure, access-controlled infrastructure
• Lead data captured during calls is written directly to your Google Sheet or designated system — we do not maintain a separate long-term database of your caller information
• Access to production systems is restricted to authorized personnel only
• We use API key authentication and environment-level secrets management for all service integrations

5. Third-Party Services

We use the following third-party services to deliver our platform. Each provider has its own privacy policy governing the data they process:

• Twilio — Telephony infrastructure for making and receiving phone calls and SMS messages
• Ultravox (Fixie AI) — AI voice model that powers real-time agent conversations
• Google Workspace — Google Sheets for lead data storage and Google Calendar for appointment booking
• n8n — Workflow automation for connecting call events to your notification and logging systems
• Telegram / SMS — Real-time lead notifications delivered to your preferred channel

6. Data Retention

We retain data for the following periods:

• Call recordings and transcripts: Retained for up to 90 days for quality improvement purposes, unless a longer retention period is requested by the business client or required by law
• Lead data in Google Sheets: Persists in your own Google Sheet indefinitely — this data belongs to you and remains accessible even after you cancel service
• Account and billing information: Retained for the duration of your subscription and for a reasonable period afterward as required for accounting and legal compliance
• Website analytics: Aggregated and anonymized; retained indefinitely

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal retention requirements
• Portability: Your lead data lives in your own Google Sheet by default — you always have full access and ownership
• Withdrawal of consent: You may stop using our services at any time by canceling your subscription

If you are a caller who interacted with an End Voicemail agent and wish to exercise your rights, please contact us at the email below and we will work with the relevant business client to address your request.

8. Children's Privacy

Our services are designed for use by businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify active business clients by email and update the "Last updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: